"Offers insight into the corporate cultures of today's high-performance organizations to explain the importance of engaged employees in business success, outlining a seven-step plan for managers on how to facilitate high-achieving teams that provide exceptional customer service. By the authors of The Carrot Principle."
Authors and consultants Gostick and Elton offer what they describe as a way to emulate the success that results from building great company cultures. The authors and a collaborator analyzed a 300,000-person study to mine the qualities that lead to employees believing in their leaders and the company's mission, values, and goals. In their seven-step roadmap, the authors relate the success stories of a number of companies, including Starbucks, American Express World Service Center, and Zappos. Annotation Â©2012 Book News, Inc., Portland, OR (booknews.com)
Offers insight into the corporate cultures of high-performance organizations to explain the importance of engaged employees in business success, outlining a seven-step plan for managers to facilitate high-achieving teams.
Simon and Schuster
To have any hope of succeeding as a manager, you need to get your people all in.
Whether you manage the smallest of teams or a multi-continent organization, you are the owner of a work culture—congratulations—and few things will have a bigger impact on your performance than getting your people to buy into your ideas and your cause and to believe what they do matters.
Bestselling authors of The Carrot Principle and The Orange Revolution, Adrian Gostick and Chester Elton return to answer the most overlooked leadership questions of our day: Why are some managers able to get their employees to commit wholeheartedly to their culture and give that extra push that leads to outstanding results? And how can managers at any level build and sustain a profitable, vibrant work-group culture of their own?
These leading workplace experts teamed up with research giant Towers Watson to analyze an unprecedented 300,000-person study, and they made a groundbreaking finding: managers of the highest-performing work groups create a “culture of belief.” In these distinctive workplaces, people believe in their leaders and in the company’s vision, values, and goals. Employees are not only engaged but also enabled and energized (termed the three Es), which leads to astonishing results—average annual revenues three times higher than for organizations lacking such a positive culture. And this was true during a period that included this most recent recession.
Based on their extensive consulting experience and in-depth interviews with leaders and employees at exceptional companies such as American Express, Cigna, Avis Budget, Pepsi Bottling, and Hard Rock, the authors present a simple seven-step road map for creating a culture of belief: define a burning platform; create a customer focus; develop agility; share everything; partner with your talent; root for each other; and establish clear accountability. Delving into specific how-tos for each step, they share eye-opening stories of exceptional leaders in action, vividly depicting just how these powerful methods can be implemented by any manager.
All In draws on cutting-edge psychology and all of the creative genius that have made Gostick and Elton a must-read for leaders worldwide. This vital resource will empower managers everywhere to inspire a new level of commitment and performance.
how the best managers create a culture of belief and drive big results
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